Customer Satisfaction Survey

 

Thank you for giving us the opportunity to serve you.  Please take a few minutes to tell us about the service/services you received from us.  This will assist us in our efforts to continue providing high quality services.  All answers will be kept confidential.

 

 

Please answer all of the following questions

 

Please enter the following information for documentation purposes:

Your Zip Code: Your City: Your County:

 

What is your main reason for visiting the Georgia Poison Center (GPC) website today?

 For poison prevention information
 For information about poisonings
 For general information about the GPC
 To obtain contact information for the GPC
 To order poison prevention materials

Other. Please explain

 

 

 

 

 

Did you find what you were looking for on the site?

 Yes
 No    If No, what were you looking for?

 
Telephone Service SectionP
 

Why did you call the Georgia Poison Center?

 Emergency: For treatment recommendation following a potential poisoning
 Information: information regarding potential poisons
 Education: regarding events/presentations
 Material request: order educational materials

Other. Please explain

 

Did the poison center staff answer your call right away?

 Yes
 No

 
When you called, how did you get the GPC’s telephone number?

 Phone book
 Directory assistance (i.e., operator, 411, etc.)
 911
 Local hospital
 Physician's office
 Pharmacy
 Nurse Advice Line
 Poison center materials (sticker, magnet, brochure)
 Friend or family member
 Internet (GPC Web site, other poison-related Web site)
 Media (radio/TV/newspaper)

   Other: please list source    
 
What would you have done if you were unable to contact the GPC

Call 911
 Call the doctor
 Visit the doctor
 Call the emergency room
 Go to the emergency room
 Call urgent care
 

Visit urgent care
 Call the nurse help line
 Search the Internet for information
 Wait and see
 Nothing
Other: please list    

   
Strongly Disagree   Somewhat Disagree   Neither Agree or Disagree   Somewhat Agree   Strongly Agree  
 
I believe that GPC staff acted in my best interest.
         
 
The GPC staff were professional and courteous during the call
         
 
Overall, I am satisfied with the service I received from the Georgia Poison Center
         
 
Instructions given by the GPC staff were clear and easy to follow
         


i
Overall, I am satisfied with the way the GPC staff handled my call.
         
 
Overall, I was satisfied with the knowledge the GPC staff who answered my call displayed
         

 

 

 

 

 
Will you call the Georgia Poison Center again?

 Yes
 No  If No, please tell us why:

 

 

 

 

 

Please provide us with additional comments about your experience

 

 Public Education Section

Strongly Disagree  

Somewhat Disagree  

Neither Agree or Disagree  

Somewhat Agree  

Strongly Agree  

I was satisfied with the information/materials provided by the GPC?
 
         

 

 

 

 

 

The GPC Education Staff was professional and courteous during the call
         

 

 

 

 

 

I was satisfied with the knowledge displayed by the GPC education staff
         
 

I was satisfied with my overall experience with the GPC Education Department
         
 

I will request educational service/services from the GPC again
         
 
Additional Comments:

 

 Georgia Poison Center Website

 

 

 

 

 

What would you like to see added or changed on the web site?

Thank you for completing the Georgia Poison Center survey.