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Frequently Asked Questions

Find answers to frequently asked questions about the Georgia Poison Center – a statewide poison center accredited by the American Association of Poison Control Centers which provides treatment advice, education, and prevention services to Georgians.

The Georgia Poison Center

Q: Is there more than one Poison Center in Georgia?

A: No. The Georgia Poison Center is the official poison center of the state. The center is accredited and certified as a Regional Poison Information Center by the American Association of Poison Control Centers (AAPCC).

Q: Can I call the Georgia Poison Center if I just have a question, not a poison emergency?

A: Yes! The Georgia Poison Center can answer all your questions about potentially poisonous substances.  You can also engage us in a LIVE CHAT, or even E-mail  your question and connect with one of our poison information specialists now!

Q: Why should I call the Georgia Poison Center?

A: There are many reasons to call the Georgia Poison Center:

  1. Medicine and drugs
  2. Household and personal care products
  3. Chemicals and pesticides
  4. Plants
  5. Bites and stings
  6. Gasses and fumes
  7. Food Poisoning

What to Expect When You Call

Q: Who do I speak with when I call the Georgia Poison Center?

A: The 24 hour emergency helplines are answered by highly trained Specialists in Poison Information (SPIs), registered nurses, pharmacists, and  physicians.  In addition, a team of board certified toxicologists are on staff for additional back-up around the clock.

Q: When should I call the Georgia Poison Center?

A: As soon as you suspect a poisoning or overdose. Do not wait for symptoms. 

Q: Does it cost to call the Georgia Poison Center?

A: NO. All calls are free and confidential. 

Q: What are the operating hours of the Georgia Poison Center?

A: We are available to help you anytime, day or night. We are always open 24/7, 1-800-222-1222. 

Q: What if I do not speak English?

A: For non-English speaking persons, the Georgia Poison Center has a translation service available for assistance. 

Q: What information will I be asked when I call?

A: Before providing the casller with treatment recommendations, our specialists may ask for the following information:

  1. Name of the caller and/or patient
  2. Zip code
  3. Phone number
  4. Age of the patient
  5. Patients weight
  6. Name of the product
  7. Dose or concentration of the product
  8. Past medical history

Q: Why do you ask so many questions?

A: Gathering all of the information allows our specialists to determine the level of toxicity and how to make treatment recommendations. 

Q: What is done with all of the information I gave to the Georgia Poison Center?

A: Calling the Georgia Poison Center is confidential. An electronic record is created documenting your case and recommendations. 

Q: Will the Georgia Poison Center call me to follow up?

A: If needed, the Georgia Poison Center will call you to make sure the problem was resolved.